FREQUENTLY ASKED QUESTIONS

SHIPPING & RETURNS

How much is Standard Shipping?

Canada:

$2.50 - Canada Post Lettermail (UNTRACKED)

$10 - Canada Post Expedited (Tracked)

USA:

$5.75 - Stallion Economy USA (Tracked)

International:

$8.50 - PostNL International Packet (Tracked)

*All shipping costs are listed in CAD

How long will shipping take? Where do you ship?

I offer worldwide shipping! Please note, all delivery times are estimates and do not account for unforseen delays. All orders are dispatched from Ontario, Canada.

Canada: 3-7 business days

USA: 4-8 business days

International: 10-20 business days

Please note that the estimates provided are APPROXIMATE. The actual delivery time can greatly vary, especially due to postal delays as a result of Covid-19. 

Please refer to my SHIPPING POLICY for detailed information about shipping.

I'm ordering from the EU/UK, will I be charged duties/taxes?

Most likely, yes. There may be duties and taxes incurred on your shipment that you will be responsible for paying. I do not have any control over these fees and I cannot advise as to what the costs will be, as they vary by country.

Please visit my information page for EU & UK customers for more information.

For more information, please contact your local customs office. I am not able to reimburse you for duties and taxes paid upon delivery.

I'm ordering internationally, will I be charged duties/taxes?

The information below is specifically regarding international orders in all regions (except for EU & UK):

Although highly unlikely, there may be duties and taxes incurred on your shipment that you will be responsible for paying. I do not have any control over these fees and I cannot advise as to what the costs will be, as they vary by country.

For more information, please contact your local customs office. I am not able to reimburse you for duties and taxes paid upon delivery.

When will my order ship out?

I typically take between 2-5 business days to process, package, and ship out orders.

However, if you require this process to be expedited, please contact me and include your name and order number. I'll do my best to accomodate you!! ☺

ORDER & SHOP INFORMATION

Do you accept Returns or Exchanges?

I do not accept returns or exchanges. If you have any issues with your order, please reach out to me using the contact form, and include your name and order number & I'll do my best to assist you!! ☺

Oh no! My products arrived damaged/defective!

I'm so sorry that your products didn't arrive to you in perfect condition! ☹ Don't worry, I'm here to help you!!

Please contact me immediately with your name and order number & describe your issue. Please provide any images or details. I will replace any damaged/defective products, or provide a refund for the product(s).

I entered the wrong address! Can I update my order?

In most cases YES! If your order has not been packed and shipped out yet, I can definitely make any changes for you.

Please contact me using the contact form, and include your name and order number so I can assist you with changes. I can also assist in updating any other shipment information associated with your order!☺

Can I cancel my order?

In most cases YES! If your order has not been packed and shipped out yet, I can cancel the order and it can be fully refunded. 

Please contact me using the contact form, and include your name and order number so I can assist you with order cancellation!

Do you do wholesale?

Not yet, but very soon! I'm working on providing wholesale options for certain products. Please bear with me as I get my ducks in a row!

PRODUCT INFORMATION

Are your stickers waterproof?

All individual stickers are made out of high quality vinyl, and are completely waterproof and dishwasher safe! Wahooo! ☺

The sticker sheets are all made in-house/handmade, and are water-resistant but NOT 100% waterproof or heat-resistant!

I would not recommend using the sticker sheet stickers on items that will be exposed to excessive and/or prolonged water and heat.

Are your products handmade?

Yes and no! Some of my products are outsourced in order to ensure the highest quality. But I do make a ton of my products in-house as well!

If a product is handmade, it will be explicitly stated in the product description! ☺

What do I use stickers for?

Stickers can be used to decorate laptops, tablets, journals, planners, water bottles, or anything you want to spice up! My individual stickers are completely waterproof & dishwasher safe, so go buck wild!!

They also make great little additions to any gifts for friends or family!

I personally use stickers to decorate my (emotional support) waterbottle ☺

COLLAB & MISC. INFORMATION

I work for a brand/company and want to collab!

I'm so happy to hear that!! ☺ If your brand has a product or service that you think would interest me, please feel free to send me an email and tell me all about it!

All collaboration inquiries can be sent to my email provided on my links page.

Do you take commissions?

Unfortunately, no. I'm unable to take on commissions at the moment, but thank you for your interest!! ☺

Do you have a P.O. box?

At the moment, nope! But, I'm looking into it, and will likely be getting a P.O. box very soon! ☺